Frequently Asked Questions

You can track your order in two ways:

• Via Website: Log in to your account and visit the "My Orders" section. Click on "Track Order" for the specific order.
• Via Email: Once your order is shipped, you'll receive a tracking link via email and SMS.
• Tracking Number: You can also track using the tracking number on our courier partner's website.

Orders typically take 24-48 hours to be processed before shipping.

You can cancel your order anytime before delivery. Cancellation charges apply based on timing:

• Within 1 hour: FREE (100% refund)
• 1-24 hours: 5% charge (95% refund)
• 1-3 days: 10% charge (90% refund)
• 3-7 days: 15% charge (85% refund)
• After 7 days or if shipped: 20% charge (80% refund)

To cancel: Log in → My Orders → Cancel Order. For modifications, contact support immediately.

Cancellation charges depend on when you cancel (calculated from order placement time):

• Within 1 hour: No charge (100% refund)
• 1-24 hours: 5% cancellation charge
• 1-3 days: 10% cancellation charge
• 3-7 days: 15% cancellation charge
• After 7 days or if shipped: 20% cancellation charge
• After delivery (returns): 25% restocking fee

Example: If you cancel a ₹1,000 order after 2 days, you'll get ₹900 refund (10% charge = ₹100).

If your order is delayed beyond the estimated delivery date:

1. Check your email for any updates or tracking information
2. Track your order using the tracking number provided
3. Contact our support team with your order ID
4. We'll investigate and provide updates within 24 hours

For urgent queries, call us at +91 xxxxxx7272.

While you can place an order as a guest, we recommend creating an account for:

• Easy order tracking
• Faster checkout for future orders
• Access to order history
• Wishlist management
• Exclusive offers and discounts

Creating an account is free and takes less than a minute!

Standard Shipping:

• Free shipping on orders above ₹500
• ₹40 flat rate for orders below ₹500
• Delivery in 3-5 business days

Express Shipping:

• ₹99 flat rate for all orders
• Delivery in 1-2 business days
• Available at checkout for eligible pincodes

Currently, we only ship within India. However, we're working on expanding our services internationally. Join our newsletter to get updates when international shipping becomes available.

For now, you can use our puja items for your spiritual needs within India. We ship to all states and union territories.

Delivery times vary based on your location:

• Metro Cities: 2-3 business days (standard), 1 day (express)
• Tier 2 Cities: 3-4 business days (standard), 2 days (express)
• Remote Areas: 4-5 business days (standard)

Please note that orders placed after 2 PM are processed the next business day.

We partner with leading courier services to ensure reliable delivery:

• Delhivery
• Blue Dart
• India Post (for remote areas)
• DTDC
• Ecom Express

The courier partner is automatically selected based on your location for fastest delivery.

We offer a 7-day return policy on most items. Here's what you need to know:

• Items must be unused and in original packaging
• Return window starts from delivery date
• Some items (like sacred books, opened items) are non-returnable
• Return shipping is free for defective/damaged items
• For change of mind, customer pays return shipping

Read our detailed Return Policy →

To initiate a return:

1. Log in to your account and go to "My Orders"
2. Find the item you want to return
3. Click on "Return Item" button
4. Select reason for return and add comments if any
5. Submit the return request

You'll receive a return confirmation within 24 hours with further instructions.

Refund processing times vary by payment method:

• Credit/Debit Cards: 5-7 business days
• UPI/Wallets: 3-5 business days
• Net Banking: 5-7 business days
• COD: Refund via bank transfer (7-10 business days)

Once we receive and inspect the returned item, we'll process your refund within 2 business days.

If you receive a damaged or defective item:

1. Take clear photos/videos of the damage within 24 hours of delivery
2. Contact our support team immediately with order ID and photos
3. We'll arrange a free replacement or full refund
4. Return shipping will be arranged by us at no cost to you

For urgent assistance, call +91 xxxxxx7272.

Yes! The full tax amount (GST) is refunded along with:

• Product price
• Discount (already applied in order total)
• Shipping charge (for damaged/defective items)

Only the cancellation charge (based on timing) is deducted from the refund amount.

Yes! COD orders can be cancelled anytime before delivery with the same cancellation charges as online orders.

Since payment hasn't been made yet, no refund is needed - only the cancellation charge applies if you had to pay.

COD Details:

• Available for orders up to ₹10,000
• ₹30 handling fee per order
• Can be cancelled anytime before delivery

Yes! We take authenticity very seriously:

• All products are sourced directly from trusted artisans and manufacturers
• Rudraksha beads are certified and tested
• Idols are made from pure metals (brass, copper, silver, panchdhatu)
• Incense and dhoop are made from natural ingredients
• We provide certificates for precious items

Choosing the right Rudraksha depends on your needs:

• 1 Mukhi: For spiritual enlightenment
• 2 Mukhi: For harmony in relationships
• 3 Mukhi: For confidence and courage
• 4 Mukhi: For knowledge and creativity
• 5 Mukhi: For general wellbeing (most common)
• 6 Mukhi: For career success
• 7 Mukhi: For wealth and prosperity
• 8 Mukhi: For overcoming obstacles
• 9 Mukhi: For power and strength
• 10 Mukhi: For protection
• 11-14 Mukhi: For specific spiritual benefits
• Gauri Shankar: For marital harmony

Consult our Rudraksha guide or contact us for personalized recommendations.

Yes, we offer limited customization options:

• Size variations for most idols
• Metal options (brass, copper, silver, panchdhatu)
• Engraving names on select items
• Custom orders for temple installations (bulk orders)

Contact our support team with your requirements for a quote.

Proper storage ensures longevity of puja items:

• Keep idols in a clean, dry place
• Wrap silver items in anti-tarnish cloth
• Store incense in airtight containers
• Keep rudraksha away from chemicals/perfumes
• Clean brass items with lemon and tamarind
• Avoid direct sunlight for wooden items

We accept multiple payment methods for your convenience:

• Credit/Debit Cards: Visa, Mastercard, RuPay, American Express
• UPI: Google Pay, PhonePe, Paytm, BHIM
• Net Banking: All major banks
• Wallets: Paytm, Amazon Pay, Mobikwik
• Cash on Delivery: Available for orders up to ₹10,000
• EMI: Available on select cards for orders above ₹3,000

Absolutely! We use industry-standard security measures:

• 256-bit SSL encryption for all transactions
• PCI DSS compliant payment gateway
• We never store your card details
• 3D Secure authentication for added safety
• Regular security audits

Yes! We regularly offer discounts and promotions:

• First Order: 10% off for new customers (code: PUJA10)
• Festival Offers: Special discounts during festivals
• Bulk Orders: Custom quotes for bulk purchases
• Referral Program: ₹100 off for both referrer and referee
• Newsletter: Subscribe for exclusive offers

Check our homepage or newsletter for current offers.

Common reasons for payment failure:

• Insufficient balance
• Incorrect card details
• Bank server issues
• Transaction timeout
• Daily limit exceeded
• 3D Secure authentication failed

If money was deducted but order not confirmed, it will be refunded within 5-7 business days. Contact your bank if not received.

Creating an account is easy:

1. Click on "Register" in the top right corner
2. Fill in your name, email, phone, and password
3. Verify your phone number with OTP
4. You're all set!

You can also create an account during checkout.

To reset your password:

1. Click on "Login" and then "Forgot Password"
2. Enter your registered email address
3. Check your email for reset link
4. Click the link and create new password
5. Login with your new password

The reset link expires in 1 hour for security.

To update your profile:

1. Log in to your account
2. Go to "My Profile" from user menu
3. Click on "Edit Profile"
4. Update your information
5. Click "Save Changes"

You can also manage addresses and change password from your profile.

Yes, you can request account deletion:

1. Go to "My Profile" settings
2. Click on "Delete Account" at the bottom
3. Confirm your decision
4. We'll process your request within 48 hours

Note: This action is irreversible and all your data will be permanently removed.