Shipping Policy
Fast, reliable, and trackable shipping across India
Shipping Options
Standard Shipping
Delivery in 3-5 business days
Express Shipping
Delivery in 1-2 business days
Store Pickup
Pick up from our store after confirmation
Order Processing Time
All orders are processed within 24-48 hours (business days) of placement. Orders placed after 2 PM on Friday or during weekends are processed on Monday.
Processing Timeline:
- Order Placed: Instant confirmation
- Order Verification: Within 2 hours (for COD orders)
- Order Packing: 12-24 hours after verification
- Dispatch: Within 24 hours of packing
- Tracking Number: Shared via email/SMS after dispatch
Delivery Timeline by Location
| Location Type | Standard Shipping | Express Shipping |
|---|---|---|
| Metro Cities (Mumbai, Delhi, Bangalore, Chennai, Kolkata, Pune, Hyderabad, Ahmedabad) | 2-3 business days | 1 business day |
| Tier 2 Cities (Lucknow, Nagpur, Jaipur, Indore, Bhopal, Patna, etc.) | 3-4 business days | 2 business days |
| Tier 3 Cities (Smaller cities and towns) | 4-5 business days | 2-3 business days |
| Remote Areas (Hilly regions, North-East, Islands) | 5-7 business days | Not available |
Shipping Charges
Standard Shipping:
- Orders above ₹500: FREE
- Orders below ₹500: ₹40 flat rate
Express Shipping:
- All orders: ₹99 flat rate (available at checkout)
Bulk Orders (10+ items):
- Contact our support team for custom shipping quotes
- Volume discounts available on shipping
Tracking Your Order
Once your order is shipped, you'll receive tracking information via:
- Email: Tracking link sent to your registered email
- SMS: Tracking number sent to your phone
- Website: Login to "My Orders" section to track
Tracking Status Explained:
Our Shipping Partners
We partner with India's leading courier services to ensure reliable delivery:
The courier partner is automatically selected based on your location for fastest delivery. All partners are vetted for reliability and speed.
International Shipping
Currently, we only ship within India. However, we're working on expanding internationally. Key points:
- Current Status: India only
- Coming Soon: USA, UK, Canada, UAE, Singapore
- Newsletter: Subscribe to get notified when international shipping launches
- For Now: You can use our puja items for your spiritual needs within India
Delivery Issues
What if my package is delayed?
If your order is delayed beyond the estimated delivery date:
- Check tracking for updates
- Contact our support with order ID
- We'll investigate and provide updates within 24 hours
- If lost in transit, we'll reship or refund
What if I'm not home for delivery?
The courier will attempt delivery 3 times. After that:
- Package returns to our warehouse
- We'll contact you to reschedule
- Re-delivery charges may apply
Wrong address provided?
If you provided wrong address:
- Contact us immediately if order not shipped
- If shipped, redirect charges apply
- If returned, you pay re-shipping
Cash on Delivery (COD)
- Available: For orders up to ₹10,000
- Handling Fee: ₹30 per order
- Payment: Pay exact amount to delivery person (card/UPI also accepted by some partners)
- Verification: We may call to verify COD orders above ₹5,000
- Cancellation: COD orders can be cancelled anytime before delivery (cancellation charges apply)
Frequently Asked Questions
Yes, if order hasn't been shipped. Contact us immediately with order ID and new address. Once shipped, address cannot be changed.
No, orders are processed Monday-Saturday (excluding national holidays). Couriers also don't deliver on Sundays.
Use the tracking link sent to your email/SMS. You can also track using order ID and phone number on our website.
If tracking shows delivered but you haven't received, contact us within 24 hours. We'll investigate and reship or refund.
Yes, choose "Express Shipping" at checkout for 1-2 day delivery. For same-day delivery in Mumbai, contact support.
Shipping Questions?
Our support team is here to help with any shipping-related queries.